top of page

Store Policy

Your Satisfaction is Our Top Priority

Customer Care

Welcome to Category London! 🌸

At Category London, we're all about celebrating your unique style and making sure you have a fabulous shopping experience. Our customers are the heart and soul of Category London, and we're here to spread some fashion love.


So, let's dive into our Fun & Friendly Customer Care Policy:

1. We're All Ears!

Got questions, concerns, or just want to chat about the latest trends? Our Customer Care team at Category London is here to listen, laugh, and lend a hand. Contact us through our website, email, or social media, and we promise to respond faster than you can say, "I need that dress!"

2. Size Happiness Guaranteed

We know the struggle of online shopping. That's why Category London offers easy size exchanges if your perfect outfit doesn't quite fit. Just reach out to us, and we'll help you find your fashion happiness. We're your personal fitting room, no awkward curtain required!

3. Ship Happens

Category London promises to get your order on its way as quickly as possible. If, for some reason, there's a hiccup in the shipping process, we'll track down your package and get it to you faster than you can say, "Fashion emergency!"

4. Exchange Hugs, Not Hassles Don't love your purchase?

That's okay! Category London's exchange process is as easy as pie. Just let us know, and we'll guide you through the steps. We'd rather see you smiling in something you adore!

5. VIP Treatment

Join Category London's VIP club, and you'll get exclusive perks, early access to sales, and even a birthday surprise because we believe in celebrating YOU! 💃

6. Privacy First

Your personal info is as sacred as your fashion sense. Category London protects your data like it's our fashion secret – it stays with us!

7. Your Feedback = Our Growth

Category London is always looking to improve. Share your thoughts and suggestions with us because we want to be the best online women's wear brand out there! 

8. Good Fashion, Good Vibes Only

Our customer care team at Category London is here to spread happiness and good vibes. Expect smiles, friendly hellos, and maybe even a fashion tip or two!

9. We're Here 24/7

Fashion knows no time zones, and neither does Category London! Our customer care team is available 24/7, so you can reach out whenever you need us.

10. Celebrate with Us

We love seeing you rock Category London's styles! Share your photos and tag us on social media for a chance to be featured. It's your runway, and we're cheering you on!

Thanks for being a part of the Category London family! We're thrilled to have you here, and we can't wait to help you shine in style. 🛍️✨

So, what are you waiting for? Let's get shopping, and remember, we're just a message away if you need anything. Happy shopping, babe! 💁‍♀️💖

Payment Methods

- Credit / Debit Cards
- AfterPay (Jan 2024)

- Offline Payments (Events/Pop-Ups Only)

bottom of page